Commitment to Quality
It is our mission at Ear, Nose, and Throat Center of Northwest Houston to deliver safe, cost-effective care to the community and patients we serve. We always strive to provide the best, and safest, medical care possible. We are excited to tell you about a new initiative taking shape at Ear, Nose, and Throat Center of Northwest Houston.
Commitment to Quality is designed to enhance the overall quality, control and productivity of our care delivery process. It introduces a series of targeted initiatives in the areas of quality of care and patient safety, nursing practice, medical staff governance and other important areas related to patient care.
Commitment to Quality consists of a comprehensive set of initiatives that address issues surrounding patient safety and reporting, physician excellence, nursing excellence and patient throughput.
Patient Safety & Reporting Results
The Patient Safety & Reporting Results initiative is designed to leverage systems and management leadership to improve the safety of clinical care for patients and build programs to support the same. This initiative also focuses on improving reporting systems in our practices, as well as improving processes for communicating performance results.
The Physician Excellence initiative focuses on designing and implementing a set of standard policies and procedures for governing hospital medical staff. This initiative is designed to provide a consistent model of governance and medical staff structure that supports quality of care, patient safety and documentation of physician excellence.
Today's nursing shortage is health care's most pressing crisis, threatening access to care, affordability of care and clinical quality. The Nursing Excellence initiative is designed to make Ear, Nose, and Throat Center of Northwest Houston the Employer of Choice in nursing through a series of targeted initiatives. Among the most significant will be developing new approaches to nursing care delivery designed to improve the practice, resourcing and leadership of nursing.
The Patient Throughput initiative is designed to promote improvement in the care delivery process at our practice. We will study activities that make up the care delivery process and implement operational improvements and efficiencies intended to manage capacity and prevent delays, and result in enhanced patient, physician and staff satisfaction through a more uniform care experience.
Our Commitment to Quality Pledge
Quality is the cornerstone of everything we do.
It is our passion to provide exceptional care to every patient we serve.
Through our Commitment to Quality we will work to:
- Provide exceptional clinical care to every patient we serve
- Respect our patients, employees and affiliated physicians
- Maintain the highest ethical and clinical standards of care
- Enhance the practice and delivery of every aspect of patient care
- Safeguard the integrity and safety of our patients and employees
- Enhance physician and nurse leadership and medical staff governance
- Manage costs and resources efficiently
- Share knowledge and best practices with other healthcare providers
This is our pledge to our patients.